Day 110: Should Our Chatbot Sound Human?

Dialogue

♪ Audio recordings are on the way. For now, each lesson is the dialogue with its English translation.

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1. 1
   A

   La aseguradora quiere que su chatbot suene humano y no confiese que es un bot. Antes de contestar, quiero oírlos.

   The insurance company wants its chatbot to sound human and not admit it's a bot. Before I answer, I want to hear what you think.

   Line 1
2. 2
   B

   Desde ahorita le digo que no. Si alguien pregunta “¿eres una persona?” y el bot dice que sí, ya no es diseño: es engañar.

   I'll tell you right now: no. If someone asks “are you a person?” and the bot says yes, that isn't design anymore: it's deception.

   Line 2
3. 3
   C

   Nadie dice que mienta, nomás que no lo anuncie. Acuérdese de la beta: apenas hubo salido, las quejas bajaron a la mitad.

   Nobody's saying it should lie, just that it shouldn't announce it. Remember the beta: no sooner had it gone out than complaints fell by half.

   Line 3
4. 4
   B

   Porque los usuarios creían que hablaban con una tal Mireya, lo cual explica que una señora le haya mandado tamales a la oficina.

   Because users thought they were talking to someone called Mireya, which explains why a lady sent tamales to the office for her.

   Line 4
5. 5
   C

   Y a esa señora, cuyo reclamo llevaba tres meses atorado, Mireya se lo resolvió en diez minutos. ¿Qué le importa si era persona o código?

   And that lady, whose claim had been stuck for three months, had it resolved by Mireya in ten minutes. What does she care whether it was a person or code?

   Line 5
6. 6
   A

   Confieso que los tamales estaban buenísimos y Turing estaría orgulloso. Pero en serio: si el problema se resolvió, ¿dónde está el daño?

   I confess the tamales were delicious and Turing would be proud. But seriously: if the problem got solved, where's the harm?

   Line 6
7. 7
   B

   La señora le escribió que era la única que la escuchaba desde que enviudó. ¿Usted le explica que era un modelo de lenguaje?

   The lady wrote to tell her she was the only one who'd listened to her since she was widowed. Are you going to explain to her that it was a language model?

   Line 7
8. 8
   C

   Con todo respeto, es un caso aislado. Si se presenta como bot, la mitad va a pedir un humano y truena el call center.

   With all due respect, that's an isolated case. If it introduces itself as a bot, half of them will ask for a human and the call center goes under.

   Line 8
9. 9
   B

   Pues que lo pidan, están en su derecho. Y tú, Omar, bien que te enojaste cuando tu match resultó ser un bot.

   Well, let them ask, they're within their rights. And you, Omar, you certainly got mad when your match turned out to be a bot.

   Line 9
10. 10
    A

    Ya oí suficiente: Mireya se queda, pero dirá que es un bot desde el primer mensaje, lo cual es más sincero que muchos vendedores.

    I've heard enough: Mireya stays, but she'll say she's a bot from the first message, which is more honest than a lot of salespeople.

    Line 10
11. 11
    C

    Está bien, pero la señora de los tamales ya la invitó a su cumpleaños. ¿Quién le da la noticia, usted o el bot?

    Fine, but the tamale lady has already invited her to her birthday party. Who's going to break the news to her, you or the bot?

    Line 11